Wrong or Damaged items received
We want you to be 100% satisfied with your purchase. If we made a mistake or the item arrived defective, please take photographs and a video of the box opening, then share the same photographs and videos on WhatsApp No 9211569365.
We assure your to make things right.
In case of new unopened package
At Grownex Store, we accept only exchanges within 2 days of receiving the product only in the case of wrong product delivered. We don’t offer refund right now, For any inconvenience A discount voucher will be created that you can apply to your next purchase.
To process the exchange or return, you must follow these steps:
- Fill up the form below with your order number. Its on the shipping label or on your order confirmation email/SMS.
- Describe the reason for return, and select your preferred refund method. Please note that the discount voucher reimbursement will be made immediately upon receipt of the merchandise and the refund on the account can take up to 14 days to be made.
- Send the returned products properly packed and specifying the order number and contact email to: help.hifashion@gmail.com